Matt Cromwell: Scaling your WordPress Support for growth

My presentation on Scaling your WordPress Support for growth is live on WordPress.tv now. It covers the importance of reliable and consistent data collection, reporting, and my own custom formula for calculating our team’s support capacity.

http://wordpress.tv/2016/10/08/matt-cromwell-scaling-your-wordpress-support-for-growth/

WordPress.tv

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Author: Matt Cromwell

I'm Head of Support and Community Outreach at GiveWP.com and Impress.org. I'm the author of several popular free plugins and Lead Admin of the Advanced WordPress Facebook group (which boasts over 30K members). I blog often at mattcromwell.com, givewp.com, wordimpress.com, and mediatemple.net.

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